1300 582 687
Are you an employment consultant who is ready to take your skills to the next level?
This custom built CHC42021 Certificate IV in Community Services is designed for you and is focused upon building your knowledge in your role so you can confidently support your clients.
Elevate your ability to provide exceptional service to your clients
- Enhance your communication skills to build relationships
- Develop your ability to support, enable and empower your clients to achieve sustainable employment
- Focus on your professional practice
- Develop your coaching and mentoring skills for employment success
Built to specifically focus on skills for your role, this course is delivered in four separate phases, each offering you a chance to collect digital badges upon completion. With the addition of the Mental Health First Aid course, this is a learning opportunity created just for you!
Choose to undertake the full qualification or select one or more phases below to customise your own learning experience.
Phase 1: Communication skills for Employment Services
Accredited units: CHCCOM002 & CHCDIV001 & CHCPRP001
Successful completion of Skill Phase 1 training earns you the digital badge:
“The CX: Communication skills for Employment Services”
Phase 2: Supporting, enabling and empowering my client
Accredited units: CHCCCS004 & CHCLLN001 & CHCMHS001 & CHCDFV001 & CHCCCS009
Successful completion of Skill Phase 2 training earns you the digital badges:
“The CX: Supporting, enabling and empowering my client”
Phase 3: Excellence in service
Accredited units: CHCLEG001 & HLTWHS002 & CHCCCS010 & CHCCCS008 & CHCADV001
Successful completion of the Skill Phase 3 training earns you the digital badges:
“The CX: Excellence in Service”
“Mental Health First Aid”
Phase 4: Professional practice in Employment Services
Accredited units: HLTWHS006 & CHCPRP003
Successful completion of the Skill Phase 4 training earns you the digital badge:
“My work skills: Professional practice in Employment Services”
CHC42021 Certificate IV in Community Services is a nationally recognised qualification
To be awarded CHC42021 Certificate IV in Community Services, a student must successfully complete a total of fifteen (15) units of competency, consisting of:
- seven (7) core units, and;
- eight (8) elective units
genU Training delivers the electives listed in the ‘Elective units’ below. These electives have been selected based on industry needs, student pathways and/or student and trainer/assessor feedback. Alternative suitable electives are only available via Recognition of Prior Learning (RPL) and Credit Transfer (CT).
Core units
| CHCADV001 | Facilitate the interests and rights of clients |
| CHCDFV001 | Recognise and respond appropriately to domestic and family violence |
| CHCCOM002 | Use communication to build relationships |
| CHCDIV001 | Work with diverse people |
| CHCLEG001 | Work legally and ethically |
| CHCPRP001 | Develop and maintain networks and collaborative partnerships |
| HLTWHS002 | Follow safe work practices for direct client care |
Elective units
| CHCLLN001 | Respond to client language, literacy and numeracy needs |
| CHCMHS001 | Work with people with mental health issues |
| CHCCCS004 | Assess co-existing needs |
| CHCCCS009 | Facilitate responsible behaviour |
| CHCCCS010 | Maintain a high standard of service |
| CHCCCS008 | Develop strategies to address unmet needs |
| HLTWHS006 | Manage personal stressors in the work environment |
| CHCPRP003 | Reflect on and improve own professional practice |
Learners will be issued with a statement of attainment for all successfully completed units.
Assessment conditions
To achieve this qualification, a student must demonstrate skills in a workplace setting required to meet assessment conditions.
genU Training will provide guidance regarding any units requiring workplace assessment.
When you study with genU Training, we want you to succeed. Entry requirements allow us to make sure that you have the right pre-existing knowledge and skills to achieve your chosen qualification. You will need to provide evidence that you meet the requirements listed in this section.
Entry requirements
There are no entry requirements for non-trainees. You can apply for this course now.
Study requirements
During your study, you will need to meet specific requirements that are necessary for you to complete your course work and be successful:
- Students will need to demonstrate that they have the appropriate language, literacy and numeracy (LLN) skills
- Effective communication, documentation and research skills
- Access to digital technologies (e.g. laptop, desktop, tablet-computer and/or smartphone) with basic digital literacy skills.
Students undertaking a blended and/or online virtual training will require the additional digital skills and technologies:
Digital literacy skills – Intermediate computer skills such as internet browsing, email, word processing, and presentation software
Workstation setup
-
- Stable internet connection with suitable data plan
- A laptop, desktop or a full size tablet / tablet-computer
- Web camera / microphone
- Smartphone with charger
- Earphones / headphones / speakers
- Printer (optional)
- Have a quiet / non-interruptive space to complete their studies
- Desk/table, comfortable chair, no tripping hazards and room to move around for assessment
- Access to water/tea/coffee
Browser software – Access to one of the following internet browsers, available to download from:
-
- Google Chrome browser – https://www.google.com.au/chrome
- Microsoft Edge browser – https://www.microsoft.com/en-us/edge
- Safari browser – https://www.apple.com/au/safari
Video conferencing software (Zoom) – Access to video conferencing software (Zoom), available to download from:
-
- Apple App Store for you iPhone/iPad/MacBook – https://apps.apple.com
- Google Play for Android phone/tablet – https://play.google.com
- Laptop or desktop computer – https://zoom.us/download
Please note: You will need access to turn your Web camera and microphone on, as required when using video conference
Assessment conditions
To achieve this qualification, a student must demonstrate skills in a workplace setting required to meet assessment conditions.
genU Training will provide guidance regarding any units requiring workplace assessment.
Important information
This qualification contains content, concepts and scenarios that some individuals may find distressing. Please consider your personal resilience and any potential emotional triggers when participating in this qualification and in any future employment in this field.
What will you learn?
Gain the confidence you need to work autonomously or take up a supervisory role leading people and teams. You’ll graduate with the ability to design and deliver person-centred services, allowing you to provide support, advocacy and interventions to individuals and groups in a variety of community service, case work or case management settings.
Where could your skills take you?
- Case worker or case management
- Community Health Worker
- Family Support Worker
- Migrant Community Worker
- Tenants Advisory Worker
- Welfare Rights Worker
What could you study next?
- CHC52021 Diploma of Community Services
- CHC52121 Diploma of Community Development
genU Training partnering with Torrens University Australia
Torrens University Australia is offering genU Training graduates a 15% scholarship for units of study in the following courses:
- Diploma of Counselling and Communication Skills
- Diploma of Health and Wellbeing
- Bachelor of Applied Social Science (Community Services)
- Bachelor of Applied Social Science (Counselling)
- Bachelor of Applied Public Health
Email studynext@genu.org.au to find out more.
Fees – Victoria
| Approx. Tuition Fee: |
Fee For Service |
| $AUD 3,026.00 |
The student tuition fees as published are subject to change given individual circumstances at enrolment.
We encourage students with a disability to access government subsidised training. There may also be other charges such as material or amenities fees. A genU Training staff member will assist you in determining your course fees and a statement of fees detailing all course charges will be provided prior to enrolment.
PHASE FEES
The option to select one or more individual phases is available at the following Fee for Service rates:
| Phase | Description | Fee for Service |
| 1 | Communication skills for Employment Services | $AUD 600.00 |
| 2 | Supporting, enabling and empowering my client | $AUD 1,110.00 |
| 3 | Excellence in service | $AUD 900.00 |
| 4 | Professional practice in Employment Services |
$AUD 400.00 |
For full details of genU Training’s course fees please view our Fees & Charges page.
Fees – South Australia
FULL QUALIFICATION FEE
| Approx. Tuition Fee: |
Concession Fee (Subsidised Training) | Standard Fee (Subsidised Training) | Fee For Service |
| $AUD 445.00 | $AUD 845.50 | $AUD 3,026.00 |
The student tuition fees as published are subject to change given individual circumstances at enrolment.
This training is supported by the Government of South Australia. Eligibility criteria apply, to check your eligibility visit www.skills.sa.gov.au. We encourage students with a disability to access subsidised training. There may also be other charges such as material or amenities fees. A genU Training staff member will assist you in determining your course fees and a statement of fees detailing all course charges will be provided prior to enrolment.
PHASE FEES
The option to select one or more individual phases is available at the following Fee for Service rates:
| Phase | Description | Fee for Service |
| 1 | Communication skills for Employment Services | $AUD 600.00 |
| 2 | Supporting, enabling and empowering my client | $AUD 1,110.00 |
| 3 | Excellence in service | $AUD 900.00 |
| 4 | Professional practice in Employment Services |
$AUD 400.00 |
For full details of genU Training’s course fees please view our Fees & Charges page.
genU Training offer CHC42021 Certificate IV in Community Services (Employment Services), in the following study modes and times:
Virtual (day or night) – Study with a mix of real time online instructor-led sessions via video conferencing, supplemented with guided activities via the Learning Management System (eLearning)
Victoria – 1 night per week (5:30pm – 9:00pm AEST/AEDT) or;
Victoria – 1 day per week (9:30am – 01:00pm AEST/AEDT)
South Australia – 1 night per week (5:30pm – 9:00pm AEST/ACDT) or;
South Australia – 1 day per week (9:30pm – 01:00pm AEST/ACDT)
NB: All study modes require students to access and undertake additional activities, including: research activities, reflections and assessments via the Learning Management System (LMS).
Please select your preferred course location and date from the list below.
Click the Apply button and complete the online application. Once we receive your application, our Customer Enquiries Team will contact you to progress your application and advise of next steps. You can find out more about the application process here.
If you need support to complete your application, we are happy to help. Simply call 1300 582 687 or contact us online.
Certificate IV in Community Services (Release 1)
CHC42021
Study Mode:
Online delivery (day or night) via virtual training room with addition of workplace based assessments
Course Length
Virtual 10 months
Need more information?
If you would like more information about Certificate IV in Community Services (Release 1), please contact us today. We’re happy to help!