We’re here to help

Our aim is to support each student in any way we can. During your time at genU Training, you’ll have access to a vast network of services. Our support services are available to students studying on-campus or online.

Studying with genU Training opens up a host of learning support systems to you. We see the uniqueness in every student and tailor an individual learning support plan for your needs. Ask your Trainer or Training Coordinator for more details.

What learning support can I access?

  • Regular additional support sessions
  • One-to-one support
  • Language, literacy and numeracy skills development
    Links to other genU programs
  • Support in finding practical placement opportunities

If you require guidance or advice regarding any personal issues, you can contact your Training Coordinator who can help source or identify appropriate support. All support provided is confidential.

This may include:

  • Mental health services
  • Employment services
  • Local community and welfare agencies
  • Funded and affordable counselling services

Providing equal learning opportunities to people with disability sits at the heart of what we do. genU Training can adjust how we teach to meet individual student needs. Ask your Training Coordinator what modifications can be made for you.

How can you modify my training?

  • Adjusted course resources and activities
  • Modified presentation formats
  • Student support services
  • Assistive and adaptive technologies
  • Ongoing monitoring to optimise modifications.

 

See your Learner Handbook for a current list of medical services and amenities in and around your campus. In an emergency, always phone 000 for Police, Ambulance and Fire services.

 

Many of our courses are delivered partly or wholly online. We are committed to providing a quality online learning experience. Students can access administration or IT support during opening hours and contact their Trainer with any learning queries.

genU Training provides an online learning experience that is engaging and interactive. Learning materials follow accessibility guidelines to ensure they are perceivable, easy to understand and robust. They are presented in a variety of formats including:

  • Guided content
  • Graphics
  • Videos
  • Audio
  • Interactive discussion forums and webinars

Trainers and course coordinators monitor participation to ensure that students continue to progress through the unit content at an appropriate rate. Students who are not regularly accessing learning material will be given support to re-engage.