Submit a compliment or a complaint

You can lodge a compliment or an informal complaint by emailing us at We are happy to hear your feedback, good or bad, so we can recognise what we are doing well and what we need to do better.

Lodge a formal complaint

We understand the importance of resolving concerns satisfactorily and without fear of retribution. genU Training will listen to you carefully and try to quickly resolve a problem or concern. There is no retribution for anyone who reports a grievance through the complaints process.

Please lodge your formal complaint by completing the Complaints and Appeals Form and submitting to

All complaints are fully investigated according to the genU Training Complaints, Appeals and Compliments Policy and Procedure. We will advise all persons directly involved of the progress and outcome.

If you require further information and/or assistance in relation to a complaint or grievance, please make an appointment with your course coordinator to discuss your needs.


An appeal is an application by a student for reconsideration of an unfavourable decision or finding during training and/or assessment.

Appeals must be:

  • made in writing and specify the particulars of the decision or finding in dispute, and
  • lodged within 14 days of the student being informed of the decision or finding.

Access to Records

genU Training acknowledges students need access to their records to monitor their progress. We will facilitate student access to records at any time on request by completing the Information Release Form.

Please submit your completed form by email to

Helpful links and documents: