Submit a compliment
You can lodge a compliment in writing by emailing us at genutrainingfeedback@genu.org.au
Lodge a complaint
We understand the importance of resolving concerns satisfactorily and without fear of retribution. genU Training will listen to you carefully and try to quickly resolve a problem or concern.
genU Training assures there is no retribution for any person who reports a grievance through the complaints process.
All complaints are fully investigated according to the genU Training Complaints, Appeals and Compliments Policy and Procedure. We will advise all persons directly involved of the progress and outcome.
If you require further information and/or assistance in relation to a complaint or grievance, please make an appointment with your course coordinator to discuss your needs.
Appeals
An appeal is an application by a student for reconsideration of an unfavourable decision or finding during training and/or assessment.
Appeals must be:
- made in writing and specify the particulars of the decision or finding in dispute
- lodged within 14 days of the student being informed of the decision or finding
Please refer to the following documents regarding lodging a complaint and/or an appeal:
Complaints Appeals and Compliments Policy and Procedure (Word 77 KB)
Complaints Appeals and Compliments Policy and Procedure (PDF 372 KB)
Complaints and Appeals Form (Word 47 KB)
Please submit your completed form by email to genutrainingfeedback@genu.org.au
Students’ Access to Records
genU Training acknowledges students need access to their records to monitor their progress.
We will facilitate student access to records at any time on request by completing the following form: Information Release Form (Word 60 KB)
Please submit your completed form by email to genutrainingfeedback@genu.org.au
