Certificate IV in Community Services (designed for Employment Services)

When you study with genU Training, we want you to succeed. Entry requirements allow us to make sure that you have the right pre-existing knowledge and skills to achieve your chosen qualification. You will need to provide evidence that you meet the requirements listed in this section.

Entry requirements

This course is designed for people working in Employment Services.

For our general Certificate IV in Community Services course, please click here.

Study requirements

During your study, you will need to meet specific requirements that are necessary for you to complete your course work and be successful:

• Students will need to demonstrate that they have the appropriate language, literacy and numeracy (LLN) skills
• Effective communication, documentation and research skills
• Access to digital technologies (e.g. laptop, desktop, tablet-computer and/or smartphone) with basic digital literacy skills.

Students undertaking a blended and/or online virtual training will require the additional digital skills and technologies:

Digital literacy skills – Intermediate computer skills such as internet browsing, email, word processing, and presentation software

Workstation setup

You will need a quiet space for study that has stable internet connection. You will also need:

• Web camera, microphone and speakers
• Smartphone
• Earbuds or headphones
• Zoom video conferencing software.

Please note: You will need to turn your camera and microphone on, as required when using video conferencing.

Assessment conditions

To achieve this qualification, a student must demonstrate skills in a workplace setting required to meet assessment conditions.

genU Training will provide guidance regarding any units requiring workplace assessment.

Important information

This qualification contains content, concepts and scenarios that some individuals may find distressing. Please consider your personal resilience and any potential emotional triggers when participating in this qualification and in any future employment in this field.

What will you learn?

Gain the confidence you need to work autonomously or take up a supervisory role leading people and teams. You’ll graduate with the ability to design and deliver person-centred services, allowing you to provide support, advocacy and interventions to individuals and groups in a variety of community service, case work or case management settings.

Where could your skills take you?

• Case worker or case management
• Community Health Worker
• Family Support Worker
• Migrant Community Worker
• Tenants Advisory Worker
• Welfare Rights Worker

What could you study next?

• CHC52021 Diploma of Community Services
• CHC52121 Diploma of Community Development

genU Training partnering with Torrens University Australia

Torrens University Australia is offering genU Training graduates a 15% scholarship for units of study in the following courses:

• Diploma of Counselling and Communication Skills
• Diploma of Health and Wellbeing
• Bachelor of Applied Social Science (Community Services)
• Bachelor of Applied Social Science (Counselling)
• Bachelor of Applied Public Health

Email studynext@genu.org.au to find out more.

Student tuition fees are subject to change given individual circumstances at enrolment. In addition to tuition fees, there may also be other charges such as material or amenities fees. A genU Training staff member can help you determine your course fees. A statement of fees detailing all course charges will be provided prior to enrolment. For full details of genU Training’s course fees please visit our Fees page.

Fees – Victoria

Concession Fee (Subsidised Training): $0.00

Standard Fee (Subsidised Training): $0.00

This training is delivered with Victorian and Commonwealth Government funding.

Fees – South Australia

Concession Fee (Subsidised Training): $445.00

Standard Fee (Subsidised Training): $845.50

This training is funded through the Government of South Australia.

Fee for Service

Students in all states who are not eligible for government funding can access this course at the fee for service rate. 

Fee for service: $4300.00

Individual phases are available at the fee for service rates below.

Phase 1: Communication skill for Employment Services: $600.00

Phase 2: Supporting, enabling and empowering my client: $1,110.00

Phase 3: Excellence in service: $900.00

Phase 4: Professional practice in Employment Services $400.00

genU Training offer CHC42021 Certificate IV in Community Services (Employment Services), in the following study modes and times:

Virtual (day or night) – Study virtually with real time, instructor-led sessions via Zoom and self-paced learning.

• One (1) day per week: 9:30am – 1:00pm, plus 1 hour of trainer led support and 1.5 hours of structured self-paced activities.
• One (1) night per week: 5:30pm – 9:00pm, plus 1 hour of trainer led support and 1.5 hours of structured self-paced activities.

Note: All study modes require students to undertake additional activities outside of class time, including research activities, reflections and assessments via the Learning Management System (LMS).

Time zones:  Local state time zones are observed

Please select your preferred course location and date from the list below.

Click the Apply button and complete the online application. Once we receive your application, our Customer Enquiries Team will contact you to progress your application and advise of next steps. You can find out more about the application process.

If you need support to complete your application, we are happy to help. Simply call 1300 582 687 or contact us online. 

genU Training is committed to creating a respectful and inclusive environment for all learners. As part of our registration as an RTO, we are required to report certain demographic data, and the systems we currently use limit some response options. While these questions are a legal requirement and do not affect the quality of training we deliver, we acknowledge that they may not fully capture the diverse range of identities and experiences, particularly regarding gender, disability, legal and preferred names and employment status.

To better support our inclusive community, we may ask for additional information during the Pre-Training Review Interview, including your preferred name, gender identity, disability, or other relevant details. This ensures we meet reporting requirements, provide appropriate learning supports, and communicate with you in a way that aligns with your preferences. Your input is valued and helps us create a learning experience that respects and reflects who you are.