The Contact Centre Experience | genU Training | RTO 5553genU Training The Contact Centre Experience | genU Training | RTO 5553

The Contact Centre Experience

Working in a contact centre requires excellent customer service, problem solving and negotiation skills. You will be provided with the necessary training to develop and enhance your skills and attributes for this thriving industry, trained by our industry expert in a fun and interactive environment, we will take you into the exciting world of the modern contact centre.

Our approach to training has one clear intention, to reboot your skills, confidence and your motivation towards employment.


 

This course includes non-accredited content with the addition of the following nationally accredited unit(s):

  • BSBCMM211 – Apply communication skills
  • BSBOPS203 – Deliver a service to customers

What will you learn?

  • Verbal communication skills
  • Understanding employer expectations
  • Telephone etiquette
  • Active listening skills
  • Complaints management procedures
  • Accountable customer service
  • Rapport building
  • Confidence
  • Open-ended questioning techniques
  • Techniques for managing difficult situations

Digital Badge – The Contact Centre Experience

Upon successful completion, you will earn a recognised Training U For Work microcredential which is a great addition to your resume and can be verified by an employer anywhere, any time!

 

 

 

 

 

 


 

Upon successful completion, a nationally recognised Statement of Attainment will be issued for the following units of competency:

  • BSBCMM211 – Apply communication skills
  • BSBOPS203 – Deliver a service to customers

 

When you study with genU Training, we want you to succeed. Entry requirements allow us to make sure that you have the right pre-existing knowledge and skills to achieve your chosen course. You will need to provide evidence that you meet the requirements listed in this section.

Entry requirements

There are no entry requirements for this course. You can apply for this course now.

Study requirements

During your study, you will need to meet specific requirements that are necessary for you to complete your course work and be successful:

  • Students will need to demonstrate that they have the appropriate language, literacy and numeracy (LLN) skills

 

Victoria

While students and other visitors attending onsite (excluding paid or volunteer workers) are no longer required to show evidence that they have received two doses of a COVID-19 vaccination, those undertaking placements must continue to adhere to the vaccination mandate that applies to their sector and/or their placement host.


 

Australian residents can access this course via our full fee for service rate.

Approx.
Tuition
Fee:
Fee For Service
$AUD 1,500.00 (per person)

* Course costs may vary subject to location and equipment requirements

There may also be other charges such as material or amenities fees. A genU Training staff member will assist you in determining your course fees and a statement of fees detailing all course charges will be provided prior to enrolment.

For full details of genU Training’s course fees please view our Fees & Charges page.


 

genU Training offer The Contact Centre Experience, in the following format:

On-campus (day) – Study face to face (in a classroom setting)

4 consecutive days (9:30am – 4:00pm)

 

Time zones:  Local state time zones are observed


 

Need assistance or have a question. Please contact the Training U For Work team on:

Hours: Monday to Friday, 9:00am to 5:00pm (AEST/AEDT)

Office: 1300 582 687 (option 4) ; or

Direct: 0477 026 638 ; or

Email: traininguforwork@genu.org.au


 


Study Mode:
On-campus (day)


Course Length
4 days (9:30am - 4:00pm)

Select Your Preferred Course Location and Date

Monday, 10th Oct 2022

  • Delivery State: WA
  • Location: Cannington
  • Study Time: Five consecutive days
  • Vacancies: 15

Monday, 10th Oct 2022

  • Delivery State: NSW
  • Location: Bankstown
  • Study Mode: On-campus
  • Study Time: Five consecutive days
  • Vacancies: 13

Monday, 12th Dec 2022

  • Delivery State: NSW
  • Location: Bankstown
  • Study Mode: On-campus
  • Study Time: Five consecutive days
  • Vacancies: 15

Have a question? Whatever it is, we are here to help!

One of our expert consultants will give you the information you need to get where you want to be.

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