1300 582 687
At genU Training we have designed a 2 day online Contact Centre Experience program to prepare you for the rapidly growing Contact Centre Industry.
Trained “live” by our industry expert in our virtual classroom we will take you into the exciting world of the modern contact centre and help you get one step closer to working in the industry.
You will develop skills in verbal communication, understanding employer expectations, active listening, accountable customer service, telephone etiquette and more.
This course includes non-accredited content with the addition of the following nationally accredited unit(s):
- BSBOPS203 – Deliver a service to customers
Session Content
| Day 1 (AEST/AEDT) | Session |
| 11:30am – 1:00pm | Real time instructor led training session via video conference |
| 1:00pm – 1:30pm | Break |
| 1:30pm – 3:00pm | Complete online eLearning activities and view demonstrations via Learning Management System |
| 3:00pm – 3:45pm | Real time instructor led training session via video conference, answer multiple choice questions with trainer |
| Day 2 (AEST/AEDT) | Session |
| Allotted time | Assessment activities for BSBOPS203 via video conference (45 minutes allotment) – assessment time will be provided on Day 1. |
On successful completion, learners will receive a Statement of Attainment for all accredited units.
When you study with genU Training, we want you to succeed. Entry requirements allow us to make sure that you have the right pre-existing knowledge and skills to achieve your chosen course.
Entry requirements
There are no entry requirements for this course. You can apply for this course now.
Study requirements
During your study, you will need to meet specific requirements that are necessary for you to complete your course work and be successful:
- Students will need to demonstrate that they have the appropriate language, literacy and numeracy (LLN) skills.
Digital literacy skills
Intermediate computer skills such as internet browsing, email, word processing, and presentation software.
Workstation setup
You will need a quiet space for study that has stable internet connection. You will also need:
- Laptop or desktop computer
- Web camera, microphone and speakers
- Zoom video conferencing software.
What will you learn?
- Verbal communication skills
- Understanding employer expectations
- Telephone etiquette
- Active listening skills
- Complaints management procedures
- Accountable customer service
- Rapport building
- Confidence
- Open-ended questioning techniques
- Techniques for managing difficult situations
Digital Badge – The Virtual Contact Centre Experience
Upon successful completion, you will earn a recognised Training U For Work microcredential which is a great addition to your resume and can be verified by an employer anywhere, any time!
Australian residents can access this course via our full fee for service rate.
Student tuition fees are subject to change given individual circumstances at enrolment. In addition to tuition fees, there may also be other charges such as material or amenities fees. A genU Training staff member can help you determine your course fees. A statement of fees detailing all course charges will be provided prior to enrolment.
For full details of genU Training’s course fees please view our Fees & Charges page.
| Approx. Tuition Fee: |
Fee For Service |
| $AUD 300.00 (per person) |
genU Training offer The Virtual Contact Centre Experience, in the following format:
Virtual Training Room: Study in real time online with instructor-led sessions via video conferencing, supplemented with guided activities via the Learning Management System (eLearning)
2 consecutive days: 11:00am – 5:00pm AEST/AEDT
Please select your preferred course location and date from the list below.
Click the Apply button and complete the online application. Once we receive your application, our Customer Enquiries Team will contact you to progress your application and advise of next steps. You can find out more about the application process.
If you need support to complete your application, we are happy to help. Simply call 1300 582 687 or contact us online.
The Virtual Contact Centre Experience
Online (day) via virtual training room
Course Length
2 days (11:00am - 5:00pm AEST/AEDT)