The Retail Service Experience

Course Length 5 days (9:30am - 4:00pm)
Study Mode On-campus (day)

The Retail Service Experience

The retail revolution is here and we can’t wait for you to be part of it! The Retail Service Experience will ready you to be a retail guru at the end of our 5-day course. Focused on creating a unique pop-up shop, you will gain valuable experience in understanding how to deliver an excellent customer experience. While gaining real workplace skills, you will also have a great time working with a team and networking in the community.

Service is all about the total experience from the moment the customer walks in the door to the moment they leave. In this interactive course, we will take you into the real world of service excellence in a retail setting. Delivered by our industry experts, a real workplace setting will ensure you gain the necessary skills for a successful career in the retail sector.


This course includes non-accredited content with the addition of the following nationally accredited unit(s):

  • SITXCCS003 Interact with customers
  • BSBCMM201 Communicate in the workplace
  • BSBCUS201 Deliver a service to customers


What will you learn?

  • Identifying your current talents and passions
  • Customer service
  • Merchandising and marketing
  • Using digital technology
  • Verbal and written communication
  • Understanding health and safety practices whilst on the job
  • Networking with the local community and businesses
  • Point of sale


Upon successful completion, a nationally recognised Statement of Attainment will be issued for the following units of competency:

  • SITXCCS003 Interact with customers
  • BSBCMM201 Communicate in the workplace
  • BSBCUS201 Deliver a service to customers


When you study with genU Training, we want you to succeed. Entry requirements allow us to make sure that you have the right pre-existing knowledge and skills to achieve your chosen course. You will need to provide evidence that you meet the requirements listed in this section.

Entry requirements

There are no entry requirements for this course. You can apply for this course now.

Study requirements

During your study, you will need to meet specific requirements that are necessary for you to complete your course work and be successful:

  • Access to digital technologies (e.g. laptop, desktop, tablet-computer)
  • Students will need to demonstrate that they have the appropriate language, literacy and numeracy (LLN) skills


Australian residents can access this course via our full fee for service rate.

Fee For Service
$AUD 1,500.00 (per person)

* Course costs may vary subject to location and equipment requirements

There may also be other charges such as material or amenities fees. A genU Training staff member will assist you in determining your course fees and a statement of fees detailing all course charges will be provided prior to enrolment.

For full details of genU Training’s course fees please view our Fees & Charges page.


genU Training offer The Retail Service Experience course, in the following format:

On-campus (day) – Study face to face (in a classroom setting)

5 consecutive days (9:30am – 4:00pm)


Time zones:  Local state time zones are observed


Need assistance or have a question. Please contact the Training U For Work team on:

Hours: Monday to Friday, 9:00am to 5:00pm (AEST/AEDT)

Office: 1300 582 687 (option 4) ; or

Direct: 0477 026 638 ; or



Upcoming Courses

Monday, 1st Nov 2021

  • Delivery State: Qld
  • Location: Brisbane City
  • Study Mode: On-campus
  • Study Time: Five consecutive days
  • Vacancies: 17

Monday, 8th Nov 2021

  • Delivery State: WA
  • Location: Cannington
  • Study Time: Five consecutive days
  • Vacancies: 20

Monday, 15th Nov 2021

  • Delivery State: SA
  • Location: Adelaide
  • Study Mode: On-campus
  • Study Time: Five consecutive days
  • Vacancies: 20

Have a question?

Whatever it is, we are here to help!

One of our expert consultants will give you the information you need to get where you want to be.

Make an enquiry


Not the course you were looking for?

We understand that this may not be the course for you.

So take a look at the other industry leading courses that we have on offer across a wide range of industries all across Australia.

View other Training U For Work courses