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Welcome to the Community Mental Health First Aid course

Sponsered and funded by Northern Grampians Shire Council






How to apply:

Step 1: Registration process & instructions for accessing Course component 1 – Self-paced interactive eLearning (Online)

To register your interest in this course, click the “Apply” button from one of the available “Upcoming courses” futher down on this page.

Upon your successful registration, you will receive an email confiming your registration. Included in this email, will be instructions on how to access your eLearning modules via Mental Health First Aid Australia and your e-voucher to acccess the course materials.

NB: You must complete your eLearning modules PRIOR to attending the instructor led sessions (ie. Course Component 2).


Step 2: Course component 2 – Instructor-led video conferencing (3 x 2.5 hour Virtual Training Room sessions)

13th & 14th September (6:00pm – 8:30pm AEST/AEDT) – Zoom links will be provided prior to the first sesssion.

Manage a mental health crisis or assist someone who is experiencing a mental health issue

This Mental Health First Aid course teaches adults (18 years and over) how to provide initial support to adults who are developing a mental illness or experiencing a mental health crisis. You will learn about the signs and symptoms of common and disabling mental health problems, how to provide initial help, where and how to get professional help, what sort of help has been shown by research to be effective, and how to provide first aid in a crisis situation.








Developing mental health problems covered are:

  • Depression
  • Anxiety problems
  • Psychosis
  • Substance use problems

Mental health crisis situations covered are:

  • Suicidal thoughts and behaviours
  • Non-suicidal self-injury (sometimes called deliberate self-harm)
  • Panic attacks
  • Traumatic events
  • Severe effects of drug or alcohol use
  • Severe psychotic states
  • Aggressive behaviours

Proven to work, this course has been widely evaluated in research trials conducted by MHFA Australia and independent organisations.

These evaluations consistently show that participants who complete the course have:

  • Improved knowledge of mental illnesses and their treatments
  • Knowledge of appropriate first aid strategies
  • Confidence in providing first aid to individuals with mental illness, benefits which are maintained over time.

Some studies have also shown improved mental health in those who attend the training, decreases in stigmatising attitudes and increases in the amount and type of support provided to others.


When you study with genU Training, we want you to succeed. Entry requirements allow us to make sure that you have the right pre-existing knowledge and skills to achieve your chosen course. You will need to provide evidence that you meet the requirements listed in this section.

Entry requirements

  • must be 18 years of age and over

Study requirements

During your study, you will need to meet specific requirements that are necessary for you to complete your course work and be successful:

  • Students will need to demonstrate that they have the appropriate language, literacy and numeracy (LLN) skills
  • Effective communication, documentation and research skills
  • Access to digital technologies (e.g. laptop, desktop, tablet-computer and/or smartphone) with basic digital literacy skills.

Students undertaking a blended and/or online virtual training will require the additional digital skills and technologies:

Digital literacy skills – Intermediate computer skills such as internet browsing, email, word processing, and presentation software

Workstation setup

    • Stable internet connection with suitable data plan
    • A laptop, desktop or a full size tablet / tablet-computer
    • Web camera / microphone
    • Smartphone with charger
    • Earphones / headphones / speakers
    • Printer (optional)
    • Have a quiet / non-interruptive space to complete their studies
    • Desk/table, comfortable chair, no tripping hazards and room to move around for assessment
    • Access to water/tea/coffee

Browser software – Access to one of the following internet browsers, available to download from:

Video conferencing software (Zoom) – Access to video conferencing software (Zoom), available to download from:

Please note: You will need access to turn your Web camera and microphone on, as required when using video conference


Important information

This course contains content, concepts and scenarios that some individuals may find distressing. Please consider your personal resilience and any potential emotional triggers when participating in this course and in any future employment in this field.

  • Ensuring you have someone to talk to about the content if you need to
  • Contact phone numbers for counselling and crisis services
  • Information about what to do if you begin to feel upset during the training.


This is an initiative of the Northern Grampians Shire Council, with funding from Grampians Pyrenees Primary Care Partnership, and Victorian State Government Community Activation and Social Isolation (CASI) initiative.


For full details of genU Training’s course fees please view our Fees & Charges page.


genU Training offer Community Mental Health First Aid (Blended Online), in the following format:


Course component 1 – Self-paced interactive eLearning (Online)


A self-paced eLearning component  (takes 5-7 hours to complete).

An e-voucher will be emailed to you upon confirmation of your registration and receipt of payment.  The e-voucher will allow you to access the eLearning component, which must be completed PRIOR to the live webinars.


Course component 2 – Instructor-led video conferencing (2 x 2.5 hour Virtual Training Room sessions)

2 x 2.5 hour Instructor-led sessions via video conferencing delivered over 2 days.


Time zones:  Virtual Training Room classes run on AEST/AEDT time zones


Study Mode:
Online (night) via virtual training room

Course Length
eLearning prework (5-7 hours), plus 2 x virtual training sessions (2.5 hours per session over 2 days)

Upcoming Courses

For more information about upcoming courses in your area, please make an enquiry

Have a question? Whatever it is, we are here to help!

One of our expert consultants will give you the information you need to get where you want to be.

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