Certificate III in Community Services

When you study with genU Training, we want you to succeed. Entry requirements allow us to ensure you have the proper knowledge and skills to achieve your chosen qualification. You must provide evidence that you meet the requirements listed in this section.

Entry requirements

There are no entry requirements for CHC32015 Certificate III in Community Services.

Study requirements

Students will need to demonstrate that they have the appropriate:

• Language, literacy and numeracy (LLN) skills
• Communication, documentation and research skills
• Physical capacity for manual handling (this is relevant to disability and aged care courses)
• Access to a laptop or desktop computer with basic digital literacy skills

Students undertaking a blended and/or online virtual training will require the additional digital skills and technologies:

Digital literacy skills

Intermediate computer skills such as internet browsing, email, word processing, and presentation software.

Technology and workstation set-up

Students undertaking on-campus, blended and/or virtual training will require intermediate computer skills such as internet browsing, email, word processing, and presentation software. We understand the importance of a conducive study environment, so that you will need a quiet study space with a stable internet connection.

You will also need:

• Web camera, microphone and speakers
• Smartphone
• Earbuds or headphones
• Zoom video conferencing software.

Please note: You must turn your camera and microphone on during video conferencing.

Important information

This qualification contains content, concepts and scenarios that some individuals may find distressing. Please consider your personal resilience and any potential emotional triggers when participating in this qualification and in any future employment in this field.

What will you learn?

CHC32015 Certificate III in Community Services is your pathway to a fulfilling career in the community services sector. Build a career where you can provide real support to people in need by learning communications skills, understanding the rights of clients and how to network and collaborate with sector partners. Gain your nationally recognised community services qualification from educators with extensive experience in this growing sector.

Career opportunities after completing the course

Certificate III in Community Services can explore a wide range of job roles and career paths within the community services sector. Some of the potential job roles include:

• Employment Services Customer Service Officer
• Health and Social Services Call-Centre Operator
• Migrant support worker
• Neighbourhood centre worker
• Youth support worker
• Volunteer Coordinator

What study pathways are available after completing the course?

After successfully completing Certificate III in Community Services, you could pursue further education in the following courses:

• CHC33021 Certificate III in Individual Support
• CHC42021 Certificate IV in Community Services
• CHC43315 Certificate IV in Mental Health

Student tuition fees are subject to change given individual circumstances at enrolment. In addition to tuition fees, there may also be other charges such as material or amenities fees. A genU Training staff member can help you determine your course fees. A statement of fees detailing all course charges will be provided prior to enrolment.

For full details of genU Training’s course fees please visit our fees page.

genU Training offers CHC32015 Certificate III in Community Services in the following study modes and times.

Virtual (day or night) – Study virtually with real time, instructor-led sessions via Zoom and self-paced learning.

• Two (2) days per week: 9:30am – 1:00pm, plus 1 hour of trainer led support and 1.5 hours of structured self-paced activities.
• Two (2) nights per week: 5:30pm – 9:00pm, plus 1 hour of trainer led support and 1.5 hours of structured self-paced activities.

or

• One (1) day per week: 9:30am – 1:00pm, plus 1 hour of trainer led support and 1.5 hours of structured self-paced activities.
• One (1) night per week: 5:30pm – 9:00pm, plus 1 hour of trainer led support and 1.5 hours of structured self-paced activities.

Note: All study modes require students to undertake additional activities outside of class time, including research activities, reflections and assessments via the Learning Management System (LMS).

Time zones: Virtual Training Room classes run on AEST/AEDT time zones

Please select your preferred course location and date from the list below.

Click the Apply button and complete the online application. Once we receive your application, our Customer Enquiries Team will contact you to progress your application and advise you on the next steps. Find out more about the application process.

If you need help completing your application, we are happy to help. Simply call 1300 582 687 or contact us online.

genU Training is committed to creating a respectful and inclusive environment for all learners. As part of our registration as an RTO, we are required to report certain demographic data and the systems we currently use limit some of our response options. While these questions are a legal requirement and do not affect the quality of training we deliver, we acknowledge that they may not fully capture the diverse range of identities and experiences, particularly regarding gender, disability, legal and preferred names and employment status.

To better support our inclusive community, we may ask for additional information during the Pre-Training Review Interview, including your preferred name, gender identity, disability, or other relevant details. This ensures we meet reporting requirements, provide appropriate learning support, and communicate with you in a way that aligns with your preferences. Your input is valued and helps us create a learning experience that respects and reflects who you are.

genU Training offers more than just education, it empowers learners with purpose. We are a registered not-for-profit that reinvests its surplus back into the community. When you choose genU Training, not only will you benefit, but you’ll also be helping others in your community.

We have more than 25 years of experience and are experts in the support and care sector. We specialise in delivering qualifications that enable our graduates to do good in the world, and corporate training that facilitates social responsibility.

We are a certified member of Social Traders. Make your education part of something bigger. Study with genU Training and create a positive social impact while growing your skills.

A Certificate III in Community Services in Australia provides you with essential skills to succeed in the community services sector, enabling you to make a positive impact on the lives of individuals and families. This nationally recognised qualification prepares you to deliver high-quality support in various environments, including community centres, hospitals, and government agencies.

You will learn how to communicate effectively with diverse clients, address their unique needs, and manage personal stress in challenging situations. The course covers key areas such as workplace safety, client care, and the development of interpersonal skills, ensuring you are well-prepared to confidently enter the rewarding field of community services.

We offer a range of course intakes in different locations. You can choose your preferred course intake below. The start date listed in bold at the top of each course intake will be your regular weekly class day.
For example, if your start date is Monday 14 October, your class will occur on Monday each week.

If you are studying by blended learning and your course includes virtual and on-campus training, your on-campus sessions may be on a different day of the week. Again, this is listed in the course intake tiles below.