Certificate II in Community Services

Course Code CHC22015
Course Title Certificate II in Community Services (Release 1)
Course Length 5 months approx.
Study Mode On-campus (day)

Your first step into community services

Get the start you’re looking for in the community services sector. This course will equip you with valuable skills and the confidence you need to embark on a fulfilling career in this important field.







To be awarded CHC22015 Certificate II in Community Services, a student must successfully complete a total of nine (9) units of competency, consisting of:

  • five (5) core units, and;
  • four (4) elective units

genU Training delivers the electives listed in the ‘Elective units’ below. These electives have been selected based on industry needs, student pathways and/or student and trainer/assessor feedback. Alternative suitable electives are only available via Recognition of Prior Learning (RPL) and Credit Transfer (CT).


Core units

CHCCOM001 Provide first point of contact
CHCCOM005 Communicate and work in health or community services
CHCDIV001 Work with diverse people
HLTWHS001 Participate in workplace health and safety
BSBWOR202 Organise and complete daily work activities


Elective units

CHCCDE003 Work within a community development framework
CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
FSKLRG09 Use strategies to respond to routine workplace problems
BSBITU211 Produce digital text documents


Work placement



When you study with genU Training, we want you to succeed. Entry requirements allow us to make sure that you have the right pre-existing knowledge and skills to achieve your chosen qualification. You will need to provide evidence that you meet the requirements listed in this section.

Entry requirements

There are no entry requirements for non-trainees. You can apply for this course now.

Study requirements

During your study, you will need to meet specific requirements that are necessary for you to complete your course work and be successful:

  • Access to digital technologies (e.g. laptop, desktop, tablet-computer, smartphone) with basic digital literacy skills
  • Students will need to demonstrate that they have the appropriate language, literacy and numeracy (LLN) skills
  • Effective communication, documentation and research skills



What will you learn?

If you’ve ever wanted to work in community services or welfare, this course prepares you to take on an entry level role or embark on further study. Learn the importance of being the first point of contact for those in need, referring clients to suitable support services. Our experienced trainers arm you with the practical knowledge and skills required to engage with clients and co-workers in a variety of settings.

Where could your skills take you?

  • Assistant community services worker
  • Community services customer service
  • Contact office

What could you study next?

  • CHC32015 Certificate III in Community Services
  • CHC33015 Certificate III in Individual Support (Ageing, Home and Community)
  • CHC43115 Certificate IV in Disability
  • CHC43315 Certificate IV in Mental Health


Victorian residents can access this course via our full fee for service rate.

Fee For Service
$AUD 1,860.00


There may also be other charges such as material or amenities fees. A genU Training staff member will assist you in determining your course fees and a statement of fees detailing all course charges will be provided prior to enrolment.

For full details of genU Training’s course fees please view our Fees & Charges page.


genU Training offer CHC22015 Certificate II in Community Services, in the following of study modes and times:

On-campus (day) – Study face to face (in a classroom setting)

1 day per week (9:30am – 4pm)


NB: All study modes require students to access and undertake additional activities, including: research activities, reflections and assessments via the Learning Management System (LMS).


Time zones:  Local state time zones are observed




Upcoming Courses

For more information about upcoming courses in your area, please make an enquiry

Have a question?

Whatever it is, we are here to help!

One of our expert consultants will give you the information you need to get where you want to be.

Make an enquiry


Not the course you were looking for?

We understand that this may not be the course for you.

So take a look at the other industry leading courses that we have on offer across a wide range of industries all across Australia.

View other Community Services courses