1300 582 687
Our 5-day Business Support Essentials Program is perfect for anyone eager to learn the ropes of administrative support!
We’ll equip you with customer service skills, show you how to collect and organise data, and guide you through the use of essential business software applications. You’ll gain hands-on experience, working through simulated situations and build your confidence.
If you are ready to take your administrative support skills to the next level, enrol today!
Business Support Essentials includes the following nationally accredited units:
- SITXCCS009 Provide customer information and assistance
- BSBDAT201 Collect and record data
- BSBTEC201 Use business software applications.
Course inclusions
- Data collection and record-keeping
- Business software competence
- Problem-solving
- Attention to detail
- Teamwork and collaboration
- Communication skills.
Upon successful completion, learners will receive a Statement of Attainment for all accredited units.
When you study with genU Training, we want you to succeed. Entry requirements allow us to make sure that you have the right pre-existing knowledge and skills to achieve your chosen course.
Entry requirements
There are no entry requirements for this course. You can apply for this course now.
Study requirements
During your study, you will need to meet specific requirements that are necessary for you to complete your course work and be successful:
- Students will need to demonstrate that they have the appropriate language, literacy and numeracy (LLN) skills
What will you learn?
- Customer service and communication skills
- Understanding customer expectations and building rapport
- Techniques to provide accurate and helpful information
- Handling inquiries and complaints effectively
- Techniques to collect and record data in a business context
- Understanding the importance of data integrity and confidentiality.
You’ll also learn about business software applications that are commonly used in administrative support roles for word processing, spreadsheets, presentations, and in the use of databases and email systems.
Digital Badge – Business Support Essentials
Business Support Essentials is a microcredential for professional development. It will help you in your job search and provide potential employers with the confidence that you have achieved these skills.
Pricing varies based on location, group size, and eligibility criteria. For detailed information, please call genU Training on 1300 582 687 or contact us online.
genU Training offer Business Support Essentials, in the following format:
On-campus: Study face to face in a classroom setting.
5 consecutive days: 9:30am – 4:00pm
Time zones: Local state time zones are observed.
Please select your preferred course location and date from the list below.
Click the Apply button and complete the online application. Once we receive your application, our Customer Enquiries Team will contact you to progress your application and advise of next steps. Find out more about the application process.
If you need support to complete your application, we are happy to help. Simply call 1300 582 687 or contact us online.
genU Training is committed to creating a respectful and inclusive environment for all learners. As part of our registration as an RTO, we are required to report certain demographic data, and the systems we currently use limit some response options. While these questions are a legal requirement and do not affect the quality of training we deliver, we acknowledge that they may not fully capture the diverse range of identities and experiences, particularly regarding gender, disability, legal and preferred names and employment status.
To better support our inclusive community, we may ask for additional information during the Pre-Training Review Interview, including your preferred name, gender identity, disability, or other relevant details. This ensures we meet reporting requirements, provide appropriate learning supports, and communicate with you in a way that aligns with your preferences. Your input is valued and helps us create a learning experience that respects and reflects who you are.