The Aviation Industry needs you!
This classroom based microcredential prepares you for working in a forward-facing customer service role within the Airline / Aviation industry.
genU Training, in conjunction with MatchWorks, have developed a 5-day training that will incorporate customer service techniques, health and safety training, and provide you with a responsible service of alcohol certification, which is an industry requirement.
This course includes non-accredited content with the addition of the following nationally accredited unit(s):
- BSBOPS203 Deliver a service to customers
- SITXWHS001 Participate in safe work practices
- SITHFAB002 Provide responsible service of alcohol
- HLTAID011 Provide first aid
What will you learn?
- Verbal communications skills
- Understanding employer expectations
- Telephone etiquette / Customer interaction skills
- Active listening skills
- Complaints management procedures
- Learn to provide accountable customer service
- Rapport building
- Open-ended probing techniques
- Techniques for managing difficult situations
- Working safely in the workplace
- Following procedures for emergency situations
- How to participate in organisational WHS practices
- How to responsibly serve Alcohol
- Reliability and accountability
- Team work
Session Content
Day | Session |
Day 1
9:30am – 4:00pm |
Introduction and Overview (Non-Accredited)
|
SITHFAB002 Responsible service of alcohol (Accredited – 4 min hours to 6 hours)
|
|
Day 2
9:30am – 4:00pm |
BSBOPS203 Deliver a service to customers (Accredited – 6 hours)
|
Day 3
9:30am – 4:00pm |
SITXWHS001 Participate in safe work practices (Accredited – 6 hours)
|
Day 4
9:30am – 4:00pm |
HLTAID011 Provide first aid (Accredited – 6 hours)
|
Day 5
9:30am – 4:00pm |
Work Ready (Non-accredited – 6 hours)
|
Digital Badge – Airline Industry Essentials
Upon successful completion, you will earn a recognised Training U For Work microcredential which is a great addition to your resume and can be verified by an employer anywhere, any time!
Upon successful completion, a nationally recognised Statement of Attainment will be issued for the following units of competency:
- BSBOPS203 Deliver a service to customers
- SITXWHS001 Participate in safe work practices
- SITHFAB002 Provide responsible service of alcohol
- HLTAID011 Provide first aid
When you study with genU Training, we want you to succeed. Entry requirements allow us to make sure that you have the right pre-existing knowledge and skills to achieve your chosen course. You will need to provide evidence that you meet the requirements listed in this section.
Entry requirements
There are no entry requirements for this course. You can apply for this course now.
Study requirements
During your study, you will need to meet specific requirements that are necessary for you to complete your course work and be successful:
- Students will need to demonstrate that they have the appropriate language, literacy and numeracy (LLN) skills
Victoria
While students and other visitors attending onsite (excluding paid or volunteer workers) are no longer required to show evidence that they have received two doses of a COVID-19 vaccination, those undertaking placements must continue to adhere to the vaccination mandate that applies to their sector and/or their placement host.
Australian residents can access this course via our full fee for service rate.
Approx. Tuition Fee: |
Fee For Service |
$AUD 1,650.00 (per person) |
* Course costs may vary subject to location and equipment requirements
There may also be other charges such as material or amenities fees. A genU Training staff member will assist you in determining your course fees and a statement of fees detailing all course charges will be provided prior to enrolment.
For full details of genU Training’s course fees please view our Fees & Charges page.
genU Training offer Airline Industry Essentials, in the following format:
On-campus (day) – Study face to face (in a classroom setting)
5 consecutive days (9:30am – 4:00pm)
Time zones: Local state time zones are observed
Need assistance or have a question. Please contact the Training U For Work team on:
Hours: Monday to Friday, 9:00am to 5:00pm (AEST/AEDT)
Office: 1300 582 687 (option 4) ; or
Direct: 0477 026 638 ; or
Email: traininguforwork@genu.org.au