The importance of MHFA training is echoed by Bethany Baxter, WA State Manager of Disability Employment at STATUS, an independent specialist provider of recruitment, training and employment services.

The STATUS team undertook genU Training’s MHFA course and have since signed on for more microcredentials to boost their inclusivity across the board.

“MHFA training is vital for businesses because it helps create a safer and more supportive workplace,” Ms Baxter said.

“Mental health issues are increasingly common, and by training staff to recognise and respond to them, businesses can ensure that employees feel safe, supported, and understood. It’s also key to reducing stigma around mental health and encouraging open conversations.”

As one of Australia’s leading experts in workplace upskilling, genU Training understands what creates compelling and relevant workplace training. This expertise underpins the Workplace MHFA short course, which also applies the latest research and best practices in mental health support.

“I really enjoyed the practical, ‘real world’ approach of the training,” Ms Baxter said. “The format of the training worked exceptionally well because it was broken down into digestible sections, with lots of opportunity for practical exercises.

“It wasn’t just theory – it was packed with useful tools and strategies that my team and I can apply in my daily interactions with colleagues and clients.

“The scenarios were especially helpful in making the content relatable and easy to understand.”

Delivered by accredited mental health first aid trainers, the course can be completed fully online or as a blended course (in-person and virtual). Ms Baxter and her colleagues undertook the training in person, which facilitated engagement and the opportunity to ask questions.

“The trainer was really approachable and interactive, and it created an environment where we all felt comfortable participating,” she said.

“It was also nice to have face-to-face discussions with others in the training, as we could share experiences and learn from each other.”

While the STATUS team had a basic understanding of mental health awareness, the course provided them with much more.

“Both myself and our team now feel much more confident in having conversations about mental health and providing initial support to someone who may be struggling,” Bethany said.

“This training really expanded my knowledge and gave me a deeper understanding of mental health issues and how to respond effectively.

“We learned how to identify warning signs, offer support, and guide someone towards appropriate professional help if needed.

“We have been able to incorporate more open communication and active listening.

“It’s important because it helps create a supportive environment where the participants feel comfortable sharing their challenges, knowing they will be listened to without judgment.

“We feel much more comfortable approaching difficult conversations about mental health.”

Ms Baxter highly recommended the genU Training MHFA and encouraged other businesses to make the investment and reap the multiple benefits.

“The training is not only insightful but also practical and empowering,” she said.

“It gives you the tools to be a supportive ear and helps create a more inclusive workplace.”

Find out more about genU Training’s Mental Health First Aid course here.