We want to hear from you! What are we doing right and what needs to be improved?

Submit a compliment

If you’re happy and you know it, tell us. We can pass on your feedback to the relevant staff of team.

You can lodge a compliment in writing via the Contact Us online form, via email to training@genu.org.au or in the mail to genU Training, 1 Riverview Terrace, Belmont VIC 3216.

Lodge a complaint

We understand the importance of resolving concerns satisfactorily and without fear of retribution. genU Training will listen to you carefully and try to quickly resolve a problem or concern.
genU Training assures there is no retribution for any person who reports a grievance through the complaints process.

All complaints are fully investigated according to the genU Training Complaints, Appeals and Compliments Policy and Procedure. We will advise all persons directly involved of the progress and outcome.

If you require further information and/or assistance in relation to a complaint or grievance, please make an appointment with your course coordinator to discuss your needs.

At any point during the complaint process you can contact the Complaints Resolution and Referral Service on 1800 880 052 (this is a free service for those learners with a disability)

Appeals

An appeal is an application by a learner for reconsideration of an unfavourable decision or finding during training and/or assessment.

Appeals must be:

  • made in writing and specify the particulars of the decision or finding in dispute
  • lodged within 14 days of the learner being informed of the decision or finding

 

Please refer to the following documents regarding lodging a complaint and/or an appeal:

Complaints Appeals and Compliments Policy and Procedure (PDF)

Complaints and Appeals Form (PDF)

Learners’ Access to Records

genU Training acknowledges learners need access to their records to monitor their progress. We will facilitate learner access to records at any time on request by completing the following form: Information Release Form

 

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