genU Training is here to help. We offer support services to assist our learners to successfully achieve their qualification and training goals.

Mental Health Support

Download our Looking After Your Mental Health Flyer here.

Learning support

A tailored plan will be created to support the specific learning needs of each genU Training student.

During the course, supports available include:

  • Fortnightly support days
  • Pre and post class support sessions
  • One-to-one support
  • Skilled trainers focussed on supporting Language, Literacy and Numeracy skills development
  • Links to other genU programs
  • Support with accessing practical placement

Talk to your course trainer about your needs or make an appointment with a course coordinator for further assistance.

Personal welfare

Your Course Coordinator can assist you to access appropriate specialist community services such as:

  • Counselling
  • Mental health services
  • Disability support services
  • Employment services.
  • Community and welfare agencies to help with emergency and permanent housing, legal advice and cultural, welfare and family/relationship support
  • Funded or affordable specialist counselling services to deal with issues such as addictions, trauma, grief, mental health issues and anti-social behaviours

This support is provided in the strictest confidence.

Disability support

genU Training is committed to assisting learners with a disability or other special needs. We modify learning environments, modify the training delivered, or provide reasonable adjustments to assessment conditions if needed.

We ensure students with a disability or special needs have equal learning and assessment opportunities as their fellow students.

Specific adjustments can include:

  • Tailoring resources and activities within a training package or accredited course
  • Modifying presentation media
  • Learner support
  • Using assistive or adaptive technologies
  • Making information accessible prior to enrolment and during the course
  • Monitoring adjustments to ensure learner needs continue to be met.

Contact your Course Coordinator to clarify the type and level of modifications that can be made.

Medical services and amenities

The learner handbook includes an up-to-date list of medical services and amenities in each campus’ local area. For emergencies phone 000 for police, ambulance and fire services.



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