Our commitment to you

You’re in good hands

genU Training began with disability at the heart of its aims: to skill workers for the sector and to help people with disability access education and training.

That was in 1998 and today we lead the way in skilling the sector while developing and offering courses for anyone with intellectual disability or permanent cognitive impairment. Specialising in ageing, disability and mental health, we’re not just educators: we have a significant impact on the community.

The policies and processes we’ve put in place help support every genU Training student in their quest to grow their skills and knowledge.

genU Training Teacher and his students having a light hearted conversation

 

Our 5-point promise

We will always give clear, accurate and accessible information so you can make an informed decision about the training that is suitable to your needs. We will match your skills and aspirations to learning that suits you.


 

Our inclusive enrolment policy guides each applicant through the process. We will assess your language, literacy and numeracy skills, and offer individualised support to keep learning accessible. You’ll find all our options for access and equity, reasonable adjustment, and student welfare and support in our Learner Handbook.


 

We will design and schedule our courses to be fully accessible, including pre- and post-training support, and additional one-to-one or group-based support. We regularly collect feedback and monitor our student support processes to ensure quality and to allow us to provide appropriate support strategies for you.


 

We will offer short and long courses catering to the varied learning needs in our community. This includes foundation skills courses designed specifically for people with intellectual disability and permanent cognitive impairment; courses to train the future community services workforce in disability, mental health and ageing; and short courses that give disadvantaged people essential skills for meaningful employment. Our students will be trained by industry experts and receive immersive industry experiences.


 

Upon successful completion of your chosen course, you will receive certification in a timely manner, in accordance with quality standards. Graduates are invited to provide feedback which is regularly reviewed to allow genU Training to constantly improve our operations to meet the unique needs of our students.


 

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